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Resources

Crisis Services in Santa Clara County

  • Suicide and Crisis Hotline: The Suicide & Crisis Hotline operates 24-hours, 7 days a week: 1-855-278-4204.

  • Text line: text RENEW to 741741

  • Mobile Crisis Response Teams (MCRTs) (Adults): The Mobile Crisis Response Teams continue to screen and assess crisis situations over the phone and, when needed, deliver crisis intervention services at locations throughout Santa Clara County. Call the Mobile Crisis Response Team at 1-800-704-0900, Monday through Friday, from 8am to 8pm; select option #2 to request a Mobile Crisis Response Team member. If you experience a mental health crisis outside those hours, call 1-800-704-0900. A clinician is available 24 hours, 7 days per week to assess the situation and connect you to appropriate services.

  • Uplift Family Services' Mobile Crisis Team: The Uplift Family Services' Mobile Crisis Team provides 24-hour intervention for children and teens in the community who are in acute psychological crisis. To access the 24-hour/7 days a week crisis line call 1-408-379-9085, or call toll-free 1-877-41-CRISIS or 1-877-412-7474.

  • Alum Rock Counseling Center’s Mobile Crisis Response & Counseling (MCRC): A 24/7 mobile community response support line.  To access call 1 (408) 294-2451.  Staffed 24 hours a day, 7 days a week with trained, linguistically and culturally sensitive and compassionate professionals. Provides de-escalation, stabilization and resource referrals to youth and families in immediate crisis situations.

  • Bill Wilson Center’s SOS Crisis Hotline: A 24/7 crisis hotline that serves youth 5 – 17 in Santa Clara County who may be experiencing behavioral crisis.  To access call 1 (408) 278-2585.  Staffed by trained, compassionate and culturally sensitive staff who answer calls from parents, teachers, and community support persons for children and youth who are experiencing an immediate behavioral or mental health escalation or crisis. Provides an urgent phone or in-person response to help de-escalate and stabilize the situation.

  • Community Solutions' SOS Crisis Hotline: 24-Hour Youth & Family Crisis Line South Santa Clara County.  To access call: 1 (408) 683-4118  Part of the Community Solutions' SOS Program. The SOS program serves Gilroy, Morgan Hill, and the surrounding areas.

Accessing Behavioral Health Services in Santa Clara County

  • Mental Health Services Call Center: The Call Center operates 24-hours, 7 days per week: 1-800-704-0900 (TTY: 1-800.855.7100 or 711). The Center will make referrals to available community services.  If you speak a language other than English, language assistance services are available to you free of charge.
  • Substance Use Services Call Center: Substance Use Services Call Center (formerly Gateway Call Center) operations operates Monday through Friday, from 8am to 5pm. Call 1-800-488-9919. Callers will be referred to Detoxification and Residential Treatment services and to an available community out-patient program. After hours calls requesting Detoxification or Residential services will be forwarded and handled through the Residential Provider Network allowing for continued placement 24/7.
  • Mental Health Urgent Care: Anyone with urgent psychiatric or medication needs should go to the Mental Health Urgent Care Center, a walk-in outpatient clinic for Santa Clara County residents who are experiencing behavioral health crisis and need help. The Mental Health Urgent Care Center is open from 8am to 10pm daily and is located at 871 Enborg Court, Unit 100, in San Jose.

Other Resources

  • NAMI Santa Clara County: Helpline/Warmline - 408-453-0400 option 1, Monday through Friday, 10:00am to 6:00pm.  (call 408-453-0400 option 4 for after hours Warmline call back support)  https://namisantaclara.org/ – The mission and values of NAMI Santa Clara County are to help people with a lived experience of mental illness and families by providing support, education and advocacy; to promote research; to reduce stigma and discrimination in the community; and to improve services by working with mental health professionals and families.

Policy

  • The California Council of Community Behavioral Health Agencies (CBHA) is a statewide association of non-profit agencies dedicated to providing mental health and substance use disorder programs and services to those in need across our state. www.cccbha.org
  • The National Council for Mental Wellbeing is the unifying voice of America’s health care organizations that deliver mental health and addictions treatment and services. www.thenationalcouncil.org
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